FAQ
Questions
Find helpful answers about our international logistics, secure transportation, storage, and shipping services below. If you cannot find the information you need, please contact our team for further assistance.
01
What types of valuables do you store?
01
What types of valuables do you store?
We handle valuable goods such as precious metals, diamonds, important documents, commercial assets, luxury items, and other sensitive shipments requiring secure storage.
02
Is your facility insured and monitored?
02
Is your facility insured and monitored?
Yes. Our facilities are protected through continuous security monitoring, controlled access systems, and established safety procedures to help keep stored goods secure.
03
Do you offer international transportation services?
03
Do you offer international transportation services?
Yes. We provide international logistics and transportation services from Germany to destinations across Europe and selected locations worldwide, with secure handling throughout the journey.
04
Where are your storage facilities located?
04
Where are your storage facilities located?
Our operations are based in Germany, providing secure logistics, transportation, and storage solutions for customers throughout Europe and international markets.
5
Is there a minimum or maximum value required for storage?
5
Is there a minimum or maximum value required for storage?
Storage requirements vary depending on the type, quantity, size, and value of the goods. Our team will assess your requirements and recommend an appropriate storage solution.
06
How do I know my assets are safe?
06
How do I know my assets are safe?
We use shipment tracking, controlled access, security procedures, and strict confidentiality measures to help ensure your goods remain protected during storage and transportation.
07
Can I visit my stored assets in person?
07
Can I visit my stored assets in person?
Yes. Visits may be arranged in advance, subject to our security procedures and facility availability. Our team will provide the required arrangements and access information before your visit.
08
What documentation is required to store or export assets?
08
What documentation is required to store or export assets?
Documentation depends on the shipment and destination. Requirements may include identification, invoices, ownership records, customs declarations, and export documents required under German and European regulations.
09
How do I track the shipment of my assets?
09
How do I track the shipment of my assets?
After your shipment has been registered, you can use our online tracking system with your tracking or consignment number to view its current status and transportation progress.
10
How do I get started with your service?
10
How do I get started with your service?
Contact our team with information about your transportation, storage, or shipping requirements. We will review your request and guide you through the appropriate logistics process.